• You can rent a bike on arrival at a station but our advice is to register and book in advance to avoid any wait time.
• The app will find the closest eHub to you and prompt you to book.
• Chose the date, a payment plan and enter your payment details.
• You will need to return the bike back to the same station by midnight.

.

• When you arrive at the eHub the app will direct you to your designated bike number.
• After the bike is unlocked you can pull it away from the charging station.  Make sure to release the kickstand if it is in use.

• If you’re taking a break for a few hours you will need to “Pause” your journey on the app. Please park and lock the bike at a suitable and safe location during your rental.

• To end your rental, push the front wheel into the station and follow the instructions on the app or on the bike on how to successfully end the journey.
• Take a photo of the bike showing it is securely locked.
• Return your ESB eBike back to the station you started from. The app will not allow you to end your journey at a different station.
• The ESB eBike must be back by midnight.

You are responsible for your own safety when using an ESB eBike. You are not insured by ESB to use ESB eBikes and you do so at your own risk. Please follow these helpful tips to make for a safer eBike experience.

• Respect other road users
• Always be patient with other road users and treat them with respect
• Always obey the rules of the road
• Obey road traffic signs and signals.
• Use hand signals
• Make your intentions clear to other road users

Check your bike

You should always check your bike before a cycle. Our partners carry out regular maintenance on the bikes however if you find any issues with the bike, contact the relevant customer service team. Following this, please select a different bike to ride.

Seat: Adjust the seat by releasing the seat clamp, raising or lowering the seat to a comfortable riding height, and resecuring the clamp.

Air pressure: Test the air pressure of the tyre and squeeze it with your hand. If a tyre flattens under pressure, select another bike.

Brakes: Squeeze the brakes before you ride. If you don’t feel any resistance, select a different bike.

Wheels: Give each wheel a spin to check that they spin freely.

Do I have to wear a helmet while using an ESB eBike?

While it is not mandatory to wear a helmet using an ESB eBike, we recommend that you do so for your own safety.