Help

How can we help?

Find answers about getting started, unlocking bikes, payments, parking, ending rides and reporting issues.

Help topics

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Set up the app, add a payment method and get ready to ride.

Scan the QR code and follow unlock instructions in the app.

How pay-as-you-go, passes and top-ups work.

Park at a public bike stand and end your ride correctly.

Member of the public can report an abandoned, or poorly parked bike here.

Manage your MOBY account, receipts and payment methods.

We enforce parking rules to keep Dublin’s streets safe & accessible.

Get in touch with the MOBY Dublin support team.

The fastest way to reach us is inside the MOBY Move app — it links your report to the right ride and bike automatically.